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Zimbabwe Account Managers <ZimbabweAccountManagers@liquidtelecom.com>

Fault Summary
Report Date

Ticket Ref

31/10/2018

NET0924103

Status Summary
Device

Start Time

end Time

Impacted Service

 Upstream

30/10/2018 1620 hrs

 TBA

 Internet

Sequence of Events
Update sequence

time

update

Initial update

31/10/2018 0900 hours

Upstream links offline; service degraded for international traffic. ETR not=
 yet shared

Regards
Service Operations Centre
Block B, Stand 45 and 47, Sam Levy Office Park, Piers Road, Borrowdale, Har=
are
T:   +263 8677 155 155    +263 772 822 015

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<style type=3D"text/css" style=3D"display:none;"><!-- P {margin-top:0;margi=
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<body dir=3D"ltr">
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<p style=3D"margin-top:0;margin-bottom:0"></p>
<font size=3D"3" face=3D"Calibri,Helvetica,sans-serif" color=3D"black"><spa=
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<div dir=3D"ltr" style=3D"background-color:#5B9BD5; margin-right:7.2pt; mar=
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<div style=3D"background-color:#5B9BD5; margin:18pt 0 12pt 0"><font size=3D=
"2" face=3D"Calibri,Helvetica,sans-serif"><span style=3D"font-size:16px; ba=
ckground-color:#5B9BD5"><font size=3D"6"><span lang=3D"en-US"><b>Fault</b><=
/span></font><font size=3D"6"><span lang=3D"en-US"><b>
</b></span></font><font size=3D"6"><span lang=3D"en-US"><b>Summary</b></spa=
n></font></span></font></div>
</span></font></div>
<font face=3D"Calibri,Helvetica,sans-serif">
<table dir=3D"ltr" style=3D"border-collapse:collapse; width:1217px" width=
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<td style=3D"width:106.35pt; height:17pt; padding:0 5.4pt; border-style:non=
e none solid none; border-bottom-width:1pt; border-bottom-color:#BFBFBF" wi=
dth=3D"177">
<div style=3D"margin-top:0; margin-bottom:0"><font face=3D"Calibri Light,sa=
ns-serif" color=3D"#2E74B5">Report Date</font></div>
</td>
<td style=3D"width:120.45pt; height:17pt; padding:0 5.4pt; border-style:non=
dth=3D"200">
ns-serif" color=3D"#2E74B5">Ticket Ref</font></div>
</td>
<td style=3D"width:277.2pt; height:17pt; padding:0 5.4pt; border-style:none=
 none solid none; border-bottom-width:1pt; border-bottom-color:#BFBFBF" wid=
th=3D"462">
ns-serif" color=3D"#2E74B5"><br>
</font></div>
</td>
</tr>
e" width=3D"177">
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">31/10/201=
8 </span><span lang=3D"en-US"><br>
</span></div>
</td>
e" width=3D"200">
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">NET092410=
3</span><span lang=3D"en-US"><br>
</td>
" width=3D"462">
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">&nbsp;</s=
pan></div>
</td>
</tr>
</tbody>
</table>
</font>
ckground-color:#5B9BD5"><font size=3D"6"><span lang=3D"en-US"><b>Status
<table dir=3D"ltr" style=3D"table-layout:fixed; border-collapse:collapse" c=
ellspacing=3D"0" cellpadding=3D"0" border=3D"0">
<tbody>
<tr>
<td style=3D"width:146px; padding:0 5.4pt; border-width:4px 4px 1pt 4px; bo=
rder-style:none none solid none" width=3D"146">
ns-serif" color=3D"#2E74B5">Device</font></div>
</td>
ns-serif" color=3D"#2E74B5">Start Time</font></div>
</td>
<td style=3D"width:147px; padding:0 5.4pt; border-width:4px 4px 1pt 4px; bo=
rder-style:none none solid none" width=3D"147">
ns-serif" color=3D"#2E74B5">end Time</font></div>
</td>
<td style=3D"width:157px; padding:0 5.4pt; border-width:4px 4px 1pt 4px; bo=
rder-style:none none solid none" width=3D"157">
ns-serif" color=3D"#2E74B5">Impacted Service</font></div>
</td>
</tr>
<tr>
<td style=3D"padding:0 5.4pt; border-width:4px; border-style:none">
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">&nbsp;Ups=
tream</span><span lang=3D"en-US"><br>
</td>
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">30/10/201=
8 1620 hrs</span></div>
<div style=3D"margin-top:0; margin-bottom:0">&nbsp;</div>
</td>
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">&nbsp;TBA=
</td>
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">&nbsp;Int=
ernet <br>
</td>
</tr>
</tbody>
</table>
</font>
<div dir=3D"ltr" style=3D"margin-top:0; margin-bottom:0"><font size=3D"3" f=
ace=3D"Calibri,Helvetica,sans-serif,EmojiFont,Apple Color Emoji,Segoe UI Em=
oji,NotoColorEmoji,Segoe UI Symbol,Android Emoji,EmojiSymbols" color=3D"bla=
ck"><span dir=3D"ltr" style=3D"font-size:12pt"><font size=3D"2" face=3D"Cal=
ibri,Helvetica,sans-serif"><span style=3D"font-size:16px" lang=3D"en-US">&n=
bsp;</span></font></span></font></div>
gin-left:7.2pt; padding:3pt 6pt 4pt 6pt; border:1pt solid #5B9BD5">
<div style=3D"background-color:#5B9BD5; margin:18pt 0 12pt 0; padding:0; bo=
rder-style:none">
<font size=3D"2" face=3D"Calibri,Helvetica,sans-serif"><span style=3D"font-=
size:16px; background-color:#5B9BD5"><font size=3D"6"><span lang=3D"en-US">=
<b>Sequence of Events</b></span></font></span></font></div>
<table dir=3D"ltr" style=3D"border-collapse:collapse; width:1198px; border-=
style:none" width=3D"1198" cellspacing=3D"0" cellpadding=3D"0" border=3D"1"=
>
<tbody>
<tr>
<td style=3D"width:288.63px; padding:0 5.4pt; border:1pt solid #5B9BD5" wid=
th=3D"288">
ns-serif" color=3D"#2E74B5">Update sequence</font></div>
</td>
<td style=3D"width:228.63px; padding:0 5.4pt; border-width:1pt; border-styl=
e:solid solid solid none; border-color:#5B9BD5" width=3D"228">
ns-serif" color=3D"#2E74B5">time</font></div>
</td>
<td style=3D"width:634.63px; padding:0 5.4pt; border-width:1pt; border-styl=
e:solid solid solid none; border-color:#5B9BD5" width=3D"634">
ns-serif" color=3D"#2E74B5">update</font></div>
</td>
</tr>
<tr>
<td style=3D"width:288.63px; padding:0 5.4pt; border-width:1pt; border-styl=
e:none solid solid solid; border-color:#5B9BD5" width=3D"288">
<div style=3D"margin-top:0; margin-bottom:0"><br>
</div>
</td>
<td style=3D"width:228.63px; padding:0 5.4pt; border-style:none solid solid=
 none; border-right-width:1pt; border-bottom-width:1pt; border-right-color:=
#5B9BD5; border-bottom-color:#5B9BD5" width=3D"228">
<br>
</td>
<td style=3D"width:634.63px; padding:0 5.4pt; border-style:none solid solid=
#5B9BD5; border-bottom-color:#5B9BD5" width=3D"634">
<br>
</td>
</tr>
<tr>
<br>
</td>
<br>
</td>
<br>
</td>
</tr>
<tr>
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">Initial u=
pdate</span></div>
</td>
8 0900 hours</span><span lang=3D"en-US"><br>
</td>
<div style=3D"margin-top:0; margin-bottom:0"><span lang=3D"en-US">Upstream =
links </span>
<span lang=3D"en-US"><span class=3D"x_highlight" id=3D"x_0.8306561475544529=
" name=3D"x_searchHitInReadingPane">offline</span></span><span lang=3D"en-U=
S">; service degraded for international traffic. ETR not yet shared<br>
</td>
</tr>
</tbody>
</table>
</font></span></font>
<p style=3D"margin-top:0; margin-bottom:0"><br>
</p>
</p>
<div id=3D"x_divtagdefaultwrapper" dir=3D"ltr" style=3D"font-size:12pt; col=
or:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,&quot;EmojiFont&quo=
t;,&quot;Apple Color Emoji&quot;,&quot;Segoe UI Emoji&quot;,NotoColorEmoji,=
&quot;Segoe UI Symbol&quot;,&quot;Android Emoji&quot;,EmojiSymbols">
<div style=3D"color:rgb(33,33,33); font-family:wf_segoe-ui_normal,&quot;Seg=
oe UI&quot;,&quot;Segoe WP&quot;,Tahoma,Arial,sans-serif,serif,EmojiFont; f=
ont-size:15px; margin:0px">
<font size=3D"2" face=3D"Calibri,sans-serif"><span style=3D"font-size:11pt"=
><span style=3D"font-size:8pt" lang=3D"en-ZW">Regards</span></span></font><=
/div>
><span style=3D"font-size:8pt" lang=3D"en-ZW">Service Operations Centre<br>
</span></span></font></div>
<span style=3D"font-size:8pt"></span>
<span style=3D"font-size:8pt"></span><font size=3D"2" face=3D"Calibri,sans-=
serif"><span style=3D"font-size:11pt"><font size=3D"2" face=3D"Arial,sans-s=
erif" color=3D"black"><span style=3D"font-size:8pt" lang=3D"en-ZW"></span><=
/font></span></font></div>
</div>
<span dir=3D"ltr" style=3D"font-size:12pt"><font size=3D"3" face=3D"Calibri=
,Helvetica,sans-serif,EmojiFont,Apple Color Emoji,Segoe UI Emoji,NotoColorE=
moji,Segoe UI Symbol,Android Emoji,EmojiSymbols" color=3D"black"><span dir=
=3D"ltr" style=3D"font-size:12pt">
<div dir=3D"ltr" id=3D"x_divtagdefaultwrapper"><font size=3D"3" face=3D"Cal=
ibri,Helvetica,sans-serif,EmojiFont,Apple Color Emoji,Segoe UI Emoji,NotoCo=
lorEmoji,Segoe UI Symbol,Android Emoji,EmojiSymbols" color=3D"black"><span =
dir=3D"ltr" style=3D"font-size:12pt"><font size=3D"2"><span style=3D"font-s=
ize:9pt">Block
 B, Stand 45 and 47, Sam Levy Office Park, Piers Road, Borrowdale, Harare</=
span></font></span></font></div>
<div dir=3D"ltr"><font size=3D"3" face=3D"Calibri,Helvetica,sans-serif" col=
or=3D"black"><span dir=3D"ltr" style=3D"font-size:12pt"><font size=3D"2"><s=
pan style=3D"font-size:9pt">T: &nbsp; &#43;263 8677 155 155 &nbsp;&nbsp; &#=
43;263 772 822 015</span></font><font size=3D"2"><span style=3D"font-size:9=
pt"><br>
</span></font></span></font></div>
</span></font></span>
<span style=3D"font-size: 9pt; color: black; font-family: Arial, sans-serif=
, serif, &quot;EmojiFont&quot;;"></span></div>
<span style=3D"font-size:9pt"></span>
<div id=3D"Signature">
<div id=3D"divtagdefaultwrapper" dir=3D"ltr" style=3D"font-size: 12pt; colo=
r: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif, &quot;EmojiFo=
nt&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, NotoCo=
lorEmoji, &quot;Segoe UI Symbol&quot;, &quot;Android Emoji&quot;, EmojiSymb=
ols;">
<div dir=3D"ltr" style=3D"font-size:12pt; color:#000000; font-family:Calibr=
i,Helvetica,sans-serif">
<span style=3D"font-size:9pt; color:black; font-family:Arial,sans-serif"></=
span></div>
<span style=3D"font-size:9pt"></span><br>
<p></p>
</div>
</div>
</div>
</div>
</body>
</html>