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<HTML>
  <table style=3D"margin: auto;">
    <tbody>
      <tr>
        <td>
          <div style=3D"max-width: 840px;">
            <table style=3D"width: 800px; border: 0;">
              <tbody>
                <tr>
                  <td style=3D"width: 100%; vertical-align: top; align: lef=
t; height: 280px">
=09=09=09=09=09<font face=3D"Helvetica"><img style=3D"border: 0px;display: =
block;vertical-align: top;max-width: 800px;width: 100%;height: auto;" src=
=3D"https://campaigns.is.co.za/eCommunications_enu/images/is_tc_required.jp=
g" alt=3D""/></font></td>
                </tr>

                <tr>
                  <td style=3D"align: left;">
                    <p><font face=3D"Helvetica">=C2=A0</font></p>
=09=09=09=09=09<p class=3D"MsoNormal" style=3D"line-height: normal; text-au=
tospace: ideograph-numeric ideograph-other">
=09=09=09=09=09<span lang=3D"EN-US" style=3D"font-size: 12.0pt; font-family=
: Helvetica; color: #7F7F7F">
=09=09=09=09=09Hello</span></p>
=09=09=09=09=09You are unfortunately not listed as a Technical Contact (TC)=
=20
=09=09=09=09=09which means we are unable to process your request. This=20
=09=09=09=09=09policy is in place to protect our clients from any=20
=09=09=09=09=09unauthorised activity on their network and environment.
=09=09=09=09=09</span></p>
=09=09=09=09=09<b>
=09=09=09=09=09What is a technical contact? </span></b></p>
=09=09=09=09=09Technical contacts are deemed to be fully aware of the=20
=09=09=09=09=09company=E2=80=99s security, networks and environments, and a=
re duly=20
=09=09=09=09=09authorised to take action on behalf of the company.=20
=09=09=09=09=09Technical contacts are also responsible for the internal=20
=09=09=09=09=09end-user support and escalation processes for the company.=
=20
=09=09=09=09=09Finally, technical contacts are best placed to recognise=20
=09=09=09=09=09recurring issues, allowing them to investigate sustainable=
=20
=09=09=09=09=09solutions, reduce the time to diagnose issues and,=20
=09=09=09=09=09therefore, possible downtime or unavailability of services.
=09=09=09=09=09Why are technical contacts required to contact us? </span>
=09=09=09=09=09</b></p>
=09=09=09=09=09To protect the security of your company, and ours. </span>
=09=09=09=09=09</p>
=09=09=09=09=09Security threats are increasingly sophisticated and may=20
=09=09=09=09=09include phishing attempts, social engineering or disgruntled=
=20
=09=09=09=09=09employees with malicious intent =E2=80=93 to name a few. To =
ensure=20
=09=09=09=09=09legitimate requests are dealt with promptly, it is=20
=09=09=09=09=09imperative that requests come from the appropriate, and=20
=09=09=09=09=09authorised, <b>technical contacts</b> within your=20
=09=09=09=09=09organisation. </span></p>
=09=09=09=09=09How do I update the technical contact list for my company?
=09=09=09=09=09</span></b>
=09=09=09=09=09&nbsp;</span></p>
=09=09=09=09=09<p class=3D"MsoListParagraph" style=3D"text-indent: -18.0pt;=
 line-height: normal; text-autospace: ideograph-numeric ideograph-other; ma=
rgin-left: 36.0pt">
=09=09=09=09=091.</span><span style=3D"font-style: normal; font-variant: no=
rmal; font-weight: normal; font-family: Helvetica; color: #7F7F7F" lang=3D"=
EN-US">&nbsp;&nbsp;</span><span lang=3D"EN-US" style=3D"font-size: 12.0pt; =
font-family: Helvetica; color: #7F7F7F">Ask=20
=09=09=09=09=09your company=E2=80=99s authorised technical contact to email=
 our=20
=09=09=09=09=09support address (</span><span lang=3D"EN-US" style=3D"font-s=
ize:
12.0pt;font-family:Helvetica"><a style=3D"color: #0563C1; text-decoration: =
underline; text-underline: single" href=3D"mailto:support@is.co.za">support=
@is.co.za</a></span><span lang=3D"EN-US" style=3D"font-size: 12.0pt; font-f=
amily: Helvetica; color: #7F7F7F">)=20
=09=09=09=09=09to request adding you as a technical contact. The email=20
=09=09=09=09=09should state the company name, and include <b>your</b>:
 line-height: 150%; text-autospace: ideograph-numeric ideograph-other; marg=
in-left: 54.0pt; margin-top: 0; margin-bottom: 0">
=09=09=09=09=09=C2=B7</span><span style=3D"font-style: normal; font-variant=
: normal; font-weight: normal; font-family: Helvetica; color: #7F7F7F" lang=
=3D"EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
=09=09=09=09=09</span>
=09=09=09=09=09First and last name </span></p>
=09=09=09=09=09Email address</span></p>
=09=09=09=09=09Job title</span></p>
=09=09=09=09=09State whether you should be granted Network or Firewall=20
=09=09=09=09=09Contact status</span></p>
=09=09=09=09=09Direct telephone number </span></p>
=09=09=09=09=09Mobile and home telephone number if you expect to be=20
=09=09=09=09=09contacted after hours.</span></p>
tospace: ideograph-numeric ideograph-other; margin-left: 36.0pt">
=09=09=09=09=09Alternatively, your company=E2=80=99s primary technical cont=
act may=20
=09=09=09=09=09add your details via ClientZone.</span></p>
=09=09=09=09=092.</span><span style=3D"font-style: normal; font-variant: no=
font-family: Helvetica; color: #7F7F7F">Should=20
=09=09=09=09=09your company=E2=80=99s primary technical contact have left t=
he=20
=09=09=09=09=09organisation or be unavailable on leave, please fax a letter=
=20
=09=09=09=09=09on your company=E2=80=99s letterhead stating the details inc=
luded in=20
=09=09=09=09=09the list above; the reason for the request; the changes=20
=09=09=09=09=09required, and the ticket number from the subject line of=20
=09=09=09=09=09this mail. This fax can be sent to 011&nbsp;388 1100.</span>=
</p>
=09=09=09=09=093.</span><span style=3D"font-style: normal; font-variant: no=
font-family: Helvetica; color: #7F7F7F">Contact=20
=09=09=09=09=09your Client Manager or Service Manager.</span></p>
tospace: ideograph-numeric ideograph-other">&nbsp;</p>
=09=09=09=09=09Regards</span></p>
=09=09=09=09=09Internet Solutions &amp; Ignite Support </span></p>
=09=09=09=09=09<p class=3D"MsoNormal" style=3D"line-height: 150%; text-auto=
space: ideograph-numeric ideograph-other; margin-top: 0; margin-bottom: 0">
=09=09=09=09=09<span lang=3D"EN-US" style=3D"font-size:12.0pt;font-family:H=
elvetica">
=09=09=09=09=09<a style=3D"color: #0563C1; text-decoration: underline; text=
-underline: single" href=3D"mailto:support@is.co.za">
=09=09=09=09=09support@is.co.za</a></span></p>
-underline: single" href=3D"http://www.is.co.za">
=09=09=09=09=09http://www.is.co.za</a></span></p>
=09=09=09=09=09Telephone: +27 11 575 0055</span></p>
=09=09=09=09=09ShareCall: +27 860 50 5000</span></p>
=09=09=09=09=09Mobile: +27 83 2345 333</span></p>
=09=09=09=09=09<p class=3D"MsoNormal" style=3D"line-height: 150%; margin-to=
p: 0; margin-bottom: 0">
=09=09=09=09=09<span lang=3D"EN-US" style=3D"font-size: 12.0pt; line-height=
: 110%; font-family: Helvetica; color: #7F7F7F">
=09=09=09=09=09Fax: +27 11 388 1100</span></p>
=09=09=09=09=09<p><font face=3D"Helvetica"><br>&nbsp;</font></p>
                  </td>
                </tr>
              </tbody>
            </table>
          </div>
        </td>
      </tr>
    </tbody>
  </table>
=0A</HTML>