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No, score=-2.165 tagged_above=-999 required=5
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multipart/alternative;
 boundary="--==_mimepart_5fea373386d07_5e5565cc3830140";
 charset=utf-8

## When replying, please ensure your reply is above this line ##

<h3>Zendesk has an update for you!<br><span style=3D"font-size: 10pt; col=
or:#58585a;">Your reference link is <span style=3D"text-decoration: none;=
">help.enom.com/hc/requests/801001</span>.</span></h3>

Please see the below comment for important updates regarding your request=
:

----------------------------------------------

Sibongile Munodawafa  Yoafrica, Dec 28, 2020, 2:51 PM EST

Chat started: 2020-12-28 07:34 PM UTC

(07:34:25 PM) Sibongile Munodawafa  Yoafrica: Please may you assist, we h=
ave a domain which we had on another platform meikles.com and i understan=
d that the other provider who wants to take it over uses Enom. They seem =
to be having challenges with transferring it, they have initiated transfe=
r a few days ago but seems there isnt movement. Please may you check for =
us from your end if there is something that they have not done right as c=
ustomer is now frustrated.Thank you, domain is meikles.com
(07:34:34 PM) *** Dan joined the chat ***
(07:35:08 PM) Dan: Hello Sibongile
(07:35:18 PM) Sibongile Munodawafa  Yoafrica: Hello Dan
(07:36:14 PM) Dan: What is the login ID for the account the domain is bei=
ng transferred to, please?
(07:36:39 PM) Sibongile Munodawafa  Yoafrica: I am not sure but the compa=
ny name is ZOL
(07:37:09 PM) Dan: Do you have a transfer number?
(07:38:47 PM) Dan: I can tell you that transfers take between 5 - 7 days =
to complete. and the process is automatic.
(07:40:39 PM) Sibongile Munodawafa  Yoafrica: No, the domain will be host=
ed under Enom for the first time and we are the ones releasing the domain=
 to the other provider.Maybe i can ask them to escalate to you if it has =
taken too long, but when they initiated transfer it just showed the usual=
 hourglass and says awaiting other provider to release domain
(07:41:03 PM) Sibongile Munodawafa  Yoafrica: If the process is automatic=
 i guess all we can do for now is wait
(07:41:07 PM) Dan: Yes that process is automatic...
(07:41:16 PM) Dan: It is a waiting game, now...
(07:42:18 PM) Dan: If there is nothing else, I will close this session to=
 serve other customers. Please feel free to chat back in if you need to.
(07:42:39 PM) Sibongile Munodawafa  Yoafrica: Ok thanks but my worry is t=
hat we did not get a notification that another provider has initiated tra=
nsfer
(07:42:54 PM) Sibongile Munodawafa  Yoafrica: Thanks Dan you have been ve=
ry helpful
(07:43:14 PM) Dan: You might be able to use this:
(07:43:15 PM) Dan: https://help.enom.com/hc/en-us/articles/115001221832-I=
ncoming-Transfers-FAQ#how
(07:43:49 PM) Sibongile Munodawafa  Yoafrica: Thank you
(07:44:00 PM) Dan: My pleasure.
(07:51:12 PM) *** Dan left the chat ***

To add additional comments, you can simply reply to this email or <a href=
=3D"http://help.enom.com/hc/requests/801001">view the request online.</a>=

<br/>

--------------------------------
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    <div style=3D"color: #b5b5b5;">## When replying, please ensure your r=
eply is above this line ##</div>
    <p dir=3D"ltr"></p><h3>Zendesk has an update for you!<br /><span styl=
e=3D"font-size: 10pt; color:#58585a;">Your reference link is <span style=3D=
"text-decoration: none;">help.enom.com/hc/requests/801001</span>.</span><=
/h3><p dir=3D"ltr">Please see the below comment for important updates reg=
arding your request:</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px=
" data-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%=
" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table=
 width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D=
"table-layout:fixed;" role=3D"presentation">        <tbody><tr>          =
            <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40=
px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"heig=
ht: auto; line-height: 100%; outline: none; text-decoration: none; -webki=
t-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D=
"https://secure.gravatar.com/avatar/b56670b0579d78203378911feab4adb5?size=
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fault-avatar-80.png&amp;r=3Dg" />            </td>                    <td=
 width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">         =
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Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; marg=
in-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">    =
                          <strong>Sibongile Munodawafa  Yoafrica</strong>=
                          </p>            <p style=3D"font-family:'Lucida=
 Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; f=
ont-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; pa=
dding: 0; color:#bbbbbb;" dir=3D"ltr">              Dec 28, 2020, 2:51 PM=
 EST            </p>                                    <div class=3D"zd-=
comment" dir=3D"auto" style=3D"color: #2b2e2f; font-family: 'Lucida Sans =
Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px=
; line-height: 22px; margin: 15px 0"><p style=3D"color: #2b2e2f; font-fam=
ily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-seri=
f; font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"ltr">Chat s=
tarted: 2020-12-28 07:34 PM UTC</p><p style=3D"color: #2b2e2f; font-famil=
y: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif;=
 font-size: 14px; line-height: 22px; margin: 15px 0" dir=3D"ltr">(07:34:2=
5 PM) Sibongile Munodawafa  Yoafrica: Please may you assist, we have a do=
main which we had on another platform meikles.com and i understand that t=
he other provider who wants to take it over uses Enom. They seem to be ha=
ving challenges with transferring it, they have initiated transfer a few =
days ago but seems there isnt movement. Please may you check for us from =
your end if there is something that they have not done right as customer =
is now frustrated.Thank you, domain is meikles.com<br />(07:34:34 PM) ***=
 Dan joined the chat ***<br />(07:35:08 PM) Dan: Hello Sibongile<br />(07=
:35:18 PM) Sibongile Munodawafa  Yoafrica: Hello Dan<br />(07:36:14 PM) D=
an: What is the login ID for the account the domain is being transferred =
to, please?<br />(07:36:39 PM) Sibongile Munodawafa  Yoafrica: I am not s=
ure but the company name is ZOL<br />(07:37:09 PM) Dan: Do you have a tra=
nsfer number?<br />(07:38:47 PM) Dan: I can tell you that transfers take =
between 5 - 7 days to complete. and the process is automatic.<br />(07:40=
:39 PM) Sibongile Munodawafa  Yoafrica: No, the domain will be hosted und=
er Enom for the first time and we are the ones releasing the domain to th=
e other provider.Maybe i can ask them to escalate to you if it has taken =
too long, but when they initiated transfer it just showed the usual hourg=
lass and says awaiting other provider to release domain<br />(07:41:03 PM=
) Sibongile Munodawafa  Yoafrica: If the process is automatic i guess all=
 we can do for now is wait<br />(07:41:07 PM) Dan: Yes that process is au=
tomatic...<br />(07:41:16 PM) Dan: It is a waiting game, now...<br />(07:=
42:18 PM) Dan: If there is nothing else, I will close this session to ser=
ve other customers. Please feel free to chat back in if you need to.<br /=
>(07:42:39 PM) Sibongile Munodawafa  Yoafrica: Ok thanks but my worry is =
that we did not get a notification that another provider has initiated tr=
ansfer<br />(07:42:54 PM) Sibongile Munodawafa  Yoafrica: Thanks Dan you =
have been very helpful<br />(07:43:14 PM) Dan: You might be able to use t=
his:<br />(07:43:15 PM) Dan: <a href=3D"https://help.enom.com/hc/en-us/ar=
ticles/115001221832-Incoming-Transfers-FAQ#how" target=3D"_blank" rel=3D"=
nofollow noreferrer">https://help.enom.com/hc/en-us/articles/115001221832=
-Incoming-Transfers-FAQ#how</a><br />(07:43:49 PM) Sibongile Munodawafa  =
Yoafrica: Thank you<br />(07:44:00 PM) Dan: My pleasure.<br />(07:51:12 P=
M) *** Dan left the chat ***</p></div>                                  <=
/td>        </tr>      </tbody></table>    </td>  </tr></tbody></table></=
div><p dir=3D"ltr">To add additional comments, you can simply reply to th=
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