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by 2002:a1c:b682:0:0:0:0:0 with HTTP; Thu, 28 Jun 2018 05:34:53
 -0700 (PDT)

"support@yoafrica.com" <support@yoafrica.com>, NOC <noc@dandemutande.co.zw>, 
	"dnsadmin@yoafrica.com" <dnsadmin@yoafrica.com>

The webhost provider is insisting you may have incorrectly entered CNAME
incorrectly. Please see below their response.

Most probably, you might have entered the CNAME record incorrectly. The
screenshot above displaying the pings mention the same. We assume you can
get in touch with your domain providers and request them to create a CNAME
record for *masaisai* and then point it to *ws1.fedena.com
<http://ws1.fedena.com/>*. Sharing you an article link which can help you
in proceeding ahead. The article link explains teh step to be followed in
various domain name provider portal.

http://support.fedena.com/solution/articles/18278-what-
is-cname-how-to-create-a-cname-

Thanks!
Regards

On Thu, Jun 28, 2018 at 1:28 PM, Fortune Makina <
Fortune.Makina@dandemutande.co.zw> wrote:

> Dear Kuziva,
>
>
>
> Thank you for the mail, kindly contact your website host provider and
> advise them that their IP=E2=80=99s are not reachable.
>
>
>
> Kind regards
>
>
>
> Fortune
>
> *From:* Kuziva Zimunya [mailto:kzimunya@gmail.com]
> *Sent:* Thursday, June 28, 2018 12:45 PM
> *To:* Fortune Makina
> *Cc:* support@yoafrica.com; NOC; dnsadmin@yoafrica.com
> *Subject:* Re: Sub-domain for redpen.co.zw
>
>
>
> Hi Fortune
> Thanks for the update. I am still not able to access masaisai.redpen.co.z=
w
> after yesterday's configuration. Its not responding to ping either. I als=
o
> notice ws1.fedena.com is resolving a different IP address - not the same
> as 54.191.154.85. Where could we getting it wrong?  Please kindly assist.
>
>
>
> Please see screenshot below:
>
>
>
>
>
>
>
>
>
> Regards,
>
> Kuziva
>
>
>
> On Wed, Jun 27, 2018 at 1:03 PM, Fortune Makina <
> Fortune.Makina@dandemutande.co.zw> wrote:
>
>
>
>
> Thank you for the email,
>
>
>
> Your request has been effected, kindly allow for DNS propagation.
>
>
>
> Kind Regards
>
>
>
> *Fortune Makina*
>
> *Dandemutande Investments (Pvt.) Ltd*
> <http://www.dandemutande.co.zw/?utm_source=3DEmail%20Signature&utm_medium=
=3DEmail&utm_campaign=3DEmail%20Sig&utm_content=3Ddandemutande_website>
>
>
>
> *Office: *(+263) 8677020250 / (+263) 4760004
>
> *Extension: *4023
> * Skype:* fmakina
>
>  *www.dandemutande.co.zw*
> <https://www.linkedin.com/company/dandemutandezw>*     |*
>
> *[image: Untitled-1-02.png]*
> <https://www.linkedin.com/company/dandemutandezw>    *[image:
> Untitled-1-03.png]* <https://facebook.com/DandemutandeZW>    *[image:
> Untitled-1-04.png]* <https://twitter.com/DandemutandeZW>
>
> [image: cid:part11.9295CED0.A3AC3338@dandemutande.co.zw]
>
>
>
> *From:* Kuziva Zimunya [mailto:kzimunya@gmail.com <kzimunya@gmail.com>]
> *Sent:* 27 June, 2018 12:01 PM
> *To:* NOC
> *Cc:* YoAfrica DNS; support
> *Subject:* Sub-domain for redpen.co.zw
>
>
>
> Dear Dandemutande Support
>
>
>
> May you please point A and www records of the following subdomain to ip
> address 54.191.154.85 (ws1.fedena.com)
>
>
>
> Sub-domain:  masaisai.redpen.co.zw
>
>
>
> Please kindly advice once done.
>
>
>
> Regards,
>
> Kuziva Zimunya
>
>
>
> On Thu, Aug 25, 2016 at 11:38 AM, Kuziva Zimunya <kzimunya@gmail.com>
> wrote:
>
> Many thanks
>
>
>
> On Thu, Aug 25, 2016 at 11:11 AM, Mollatt Ntini <mollatt@yoafrica.com>
> wrote:
>
> This has been done.
>
> On 25/8/2016 10:09 AM, Kuziva Zimunya wrote:
>
> Dear YoAfrica Support
>
> May you please create the following subdomain and point its A and www
> records to ip address 41.190.37.42
>
> Sub-domain: masaisai.redpen.co.zw <http://masaisai.redpen.co.zw>
>
> Regards,
>
> Kuziva
>
>
>
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
>
>
>
>
>
>
>

<div dir=3D"ltr">The webhost provider is insisting you may have incorrectly=
 entered CNAME incorrectly. Please see below their response.<br><div><div s=
tyle=3D"font-family:&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;b=
ackground-color:rgb(255,255,255);text-decoration-style:initial;text-decorat=
ion-color:initial"><span><br></span></div><div style=3D"font-family:&quot;H=
elvetica Neue&quot;,Helvetica,Arial,sans-serif;background-color:rgb(255,255=
,255);text-decoration-style:initial;text-decoration-color:initial">Most pro=
bably, you might have entered the CNAME record incorrectly. The screenshot =
above displaying the pings mention the same. We assume you can get in touch=
 with your domain providers and request them to create a CNAME record for<s=
pan>=C2=A0</span><i>masaisai</i>=C2=A0and then point it to<span>=C2=A0</spa=
n><i><a href=3D"http://ws1.fedena.com/" target=3D"_blank" style=3D"color:rg=
b(17,85,204)">ws1.fedena.com</a></i>. Sharing you an article link which can=
 help you in proceeding ahead. The article link explains teh step to be fol=
lowed in various domain name provider portal.</div><div style=3D"font-famil=
y:&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;background-color:rg=
b(255,255,255);text-decoration-style:initial;text-decoration-color:initial"=
><span><br></span></div><div style=3D"font-family:&quot;Helvetica Neue&quot=
;,Helvetica,Arial,sans-serif;background-color:rgb(255,255,255);text-decorat=
ion-style:initial;text-decoration-color:initial"><a href=3D"http://support.=
fedena.com/solution/articles/18278-what-is-cname-how-to-create-a-cname-" re=
l=3D"noreferrer" target=3D"_blank" style=3D"color:rgb(17,85,204)">http://su=
pport.fedena.com/<wbr>solution/articles/18278-what-<wbr>is-cname-how-to-cre=
ate-a-<wbr>cname-</a><span><br></span></div><div style=3D"font-family:&quot=
;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;background-color:rgb(255,2=
55,255);text-decoration-style:initial;text-decoration-color:initial"><br></=
div><span style=3D"font-family:&quot;Helvetica Neue&quot;,Helvetica,Arial,s=
ans-serif;background-color:rgb(255,255,255);text-decoration-style:initial;t=
ext-decoration-color:initial;float:none;display:inline">Thanks!</span><span=
 class=3D"gmail-im" style=3D"color:rgb(80,0,80);font-family:&quot;Helvetica=
 Neue&quot;,Helvetica,Arial,sans-serif;background-color:rgb(255,255,255);te=
xt-decoration-style:initial;text-decoration-color:initial"><br><div dir=3D"=
ltr"><div><div><div><div align=3D"left">Regards</div></div></div></div></di=
v></span>

<br></div></div><div class=3D"gmail_extra"><br><div class=3D"gmail_quote">O=
n Thu, Jun 28, 2018 at 1:28 PM, Fortune Makina <span dir=3D"ltr">&lt;<a hre=
f=3D"mailto:Fortune.Makina@dandemutande.co.zw" target=3D"_blank">Fortune.Ma=
kina@dandemutande.co.zw</a>&gt;</span> wrote:<br><blockquote class=3D"gmail=
_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex">

<div lang=3D"EN-ZW" link=3D"blue" vlink=3D"purple">
<div class=3D"m_-3156237379488625423WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Dear Kuziva,<u></u><u></u=
></span></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d"><u></u>=C2=A0<u></u></spa=
n></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Thank you for the mail, k=
indly contact your website host provider and advise them that their IP=E2=
=80=99s are not reachable.<u></u><u></u></span></p>
n></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Kind regards<u></u><u></u=
n></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Fortune<u></u><u></u></sp=
an></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:10.0pt;fo=
nt-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><span =
lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,&qu=
ot;sans-serif&quot;"> Kuziva Zimunya [mailto:<a href=3D"mailto:kzimunya@gma=
il.com" target=3D"_blank">kzimunya@gmail.com</a>]
<br>
<b>Sent:</b> Thursday, June 28, 2018 12:45 PM<br>
<b>To:</b> Fortune Makina<br>
<b>Cc:</b> <a href=3D"mailto:support@yoafrica.com" target=3D"_blank">suppor=
t@yoafrica.com</a>; NOC; <a href=3D"mailto:dnsadmin@yoafrica.com" target=3D=
"_blank">dnsadmin@yoafrica.com</a><br>
<b>Subject:</b> Re: Sub-domain for <a href=3D"http://redpen.co.zw" target=
=3D"_blank">redpen.co.zw</a><u></u><u></u></span></p><div><div class=3D"h5"=
>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<div>
<p class=3D"MsoNormal">Hi Fortune<br>
Thanks for the update. I am still not able to access <a href=3D"http://masa=
isai.redpen.co.zw" target=3D"_blank">
masaisai.redpen.co.zw</a> after yesterday&#39;s configuration. Its not resp=
onding to ping either. I also notice
<a href=3D"http://ws1.fedena.com" target=3D"_blank">ws1.fedena.com</a> is r=
esolving a different IP address - not the same as 54.191.154.85. Where coul=
d we getting it wrong?=C2=A0 Please kindly assist.
<u></u><u></u></p>
<div>
</div>
<div>
<p class=3D"MsoNormal">Please see screenshot below:<u></u><u></u></p>
<div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><img border=3D"0" width=3D"677" height=3D"342" id=3D=
"m_-3156237379488625423_x0000_i1025" src=3D"cid:image001.png@01D40EE2.F05C3=
700"><u></u><u></u></p>
</div>
</div>
</div>
</div>
</div>
<div>
</div>
<div>
</div>
<div>
<p class=3D"MsoNormal">Regards,<u></u><u></u></p>
</div>
<div>
<p class=3D"MsoNormal">Kuziva<u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class=3D"MsoNormal">On Wed, Jun 27, 2018 at 1:03 PM, Fortune Makina &lt;=
<a href=3D"mailto:Fortune.Makina@dandemutande.co.zw" target=3D"_blank">Fort=
une.Makina@dandemutande.<wbr>co.zw</a>&gt; wrote:<u></u><u></u></p>
<div>
<div>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Dear Kuziva,</span><u></u=
><u></u></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">=C2=A0</span><u></u><u></=
u></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Thank you for the email,<=
/span><u></u><u></u></p>
u></p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d">Your request has been eff=
ected, kindly allow for DNS propagation.</span><u></u><u></u></p>
u></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:9.0pt;font-f=
amily:&quot;Trebuchet MS&quot;,&quot;sans-serif&quot;;color:#1f497d">Kind R=
egards</span><u></u><u></u></p>
amily:&quot;Trebuchet MS&quot;,&quot;sans-serif&quot;;color:#1f497d">=C2=A0=
</span><u></u><u></u></p>
<p class=3D"MsoNormal"><b><span style=3D"font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1f497d">Fortune Makina</span></b><u></u><u></u>=
</p>
libri&quot;,&quot;sans-serif&quot;;color:#1f497d"><a href=3D"http://www.dan=
demutande.co.zw/?utm_source=3DEmail%20Signature&amp;utm_medium=3DEmail&amp;=
utm_campaign=3DEmail%20Sig&amp;utm_content=3Ddandemutande_website" target=
=3D"_blank"><b><span style=3D"font-size:12.0pt;color:#1f497d;text-decoratio=
n:none">Dandemutande
 Investments (Pvt.) Ltd</span></b></a></span><u></u><u></u></p>
u></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot=
;Calibri&quot;,&quot;sans-serif&quot;;color:#1f497d">Office:
</span></b><span style=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,=
&quot;sans-serif&quot;;color:#1f497d">(+263) 8677020250 / (+263) 4760004</s=
pan><u></u><u></u></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><b><span style=3D"fon=
t-size:10.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:=
#1f497d">Extension:
&quot;sans-serif&quot;;color:#1f497d">4023<b><br>
Skype:</b> fmakina</span><u></u><u></u></p>
<table class=3D"m_-3156237379488625423MsoNormalTable" border=3D"0" cellspac=
ing=3D"0" cellpadding=3D"0" style=3D"border-collapse:collapse">
<tbody>
<tr style=3D"height:5.65pt">
<td style=3D"padding:0in 5.4pt 0in 5.4pt;height:5.65pt">
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">
<b><span style=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,&quot;sa=
ns-serif&quot;;color:#1f497d">=C2=A0</span></b><span style=3D"font-size:11.=
0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1f497d"><=
a href=3D"https://www.linkedin.com/company/dandemutandezw" target=3D"_blank=
"><b><span style=3D"font-size:10.0pt;color:#1f497d;text-decoration:none">ww=
w.dandemutande.co.zw</span></b></a></span><b><span style=3D"font-size:10.0p=
t;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1f497d">=C2=
=A0=C2=A0=C2=A0=C2=A0
 |</span></b><u></u><u></u></p>
</td>
<a href=3D"https://www.linkedin.com/company/dandemutandezw" target=3D"_blan=
k"><b><span style=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,&quot=
;sans-serif&quot;;color:#1f497d;text-decoration:none"><img border=3D"0" wid=
th=3D"25" height=3D"25" id=3D"m_-3156237379488625423m_-7138458886925312654P=
icture_x0020_7" src=3D"cid:image002.png@01D40EE2.F05C3700" alt=3D"Untitled-=
1-02.png"></span></b></a><b><span style=3D"font-size:10.0pt;font-family:&qu=
ot;Calibri&quot;,&quot;sans-serif&quot;;color:#1f497d">=C2=A0=C2=A0=C2=A0
</span></b><a href=3D"https://facebook.com/DandemutandeZW" target=3D"_blank=
"><b><span style=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,&quot;=
sans-serif&quot;;color:#1f497d;text-decoration:none"><img border=3D"0" widt=
h=3D"25" height=3D"25" id=3D"m_-3156237379488625423m_-7138458886925312654Pi=
cture_x0020_6" src=3D"cid:image003.png@01D40EE2.F05C3700" alt=3D"Untitled-1=
-03.png"></span></b></a><b><span style=3D"font-size:10.0pt;font-family:&quo=
t;Calibri&quot;,&quot;sans-serif&quot;;color:#1f497d">=C2=A0=C2=A0=C2=A0=C2=
=A0</span></b><a href=3D"https://twitter.com/DandemutandeZW" target=3D"_bla=
nk"><b><span style=3D"font-size:10.0pt;font-family:&quot;Calibri&quot;,&quo=
t;sans-serif&quot;;color:#1f497d;text-decoration:none"><img border=3D"0" wi=
dth=3D"25" height=3D"25" id=3D"m_-3156237379488625423m_-7138458886925312654=
Picture_x0020_5" src=3D"cid:image004.png@01D40EE2.F05C3700" alt=3D"Untitled=
-1-04.png"></span></b></a><u></u><u></u></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:bla=
ck"><img border=3D"0" width=3D"574" height=3D"209" id=3D"m_-315623737948862=
5423m_-7138458886925312654Picture_x0020_4" src=3D"cid:image005.png@01D40EE2=
.F05C3700" alt=3D"cid:part11.9295CED0.A3AC3338@dandemutande.co.zw"></span><=
u></u><u></u></p>
u></p>
ot;sans-serif&quot;"> Kuziva
 Zimunya [<a href=3D"mailto:kzimunya@gmail.com" target=3D"_blank">mailto:kz=
imunya@gmail.com</a>]
<br>
<b>Sent:</b> 27 June, 2018 12:01 PM<br>
<b>To:</b> NOC<br>
<b>Cc:</b> YoAfrica DNS; support<br>
<b>Subject:</b> Sub-domain for <a href=3D"http://redpen.co.zw" target=3D"_b=
lank">redpen.co.zw</a></span><u></u><u></u></p>
<p class=3D"MsoNormal">=C2=A0<u></u><u></u></p>
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<p class=3D"MsoNormal">Dear Dandemutande Support<u></u><u></u></p>
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<p class=3D"MsoNormal">May you please point A and www records of the follow=
ing subdomain to ip address 54.191.154.85 (<a href=3D"http://ws1.fedena.com=
" target=3D"_blank">ws1.fedena.com</a>)<u></u><u></u></p>
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<p class=3D"MsoNormal">Sub-domain:=C2=A0
<a href=3D"http://masaisai.redpen.co.zw" target=3D"_blank">masaisai.redpen.=
co.zw</a>=C2=A0<u></u><u></u></p>
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<p class=3D"MsoNormal">Please kindly advice once done.<u></u><u></u></p>
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<p class=3D"MsoNormal">Kuziva Zimunya<u></u><u></u></p>
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<p class=3D"MsoNormal">On Thu, Aug 25, 2016 at 11:38 AM, Kuziva Zimunya &lt=
;<a href=3D"mailto:kzimunya@gmail.com" target=3D"_blank">kzimunya@gmail.com=
</a>&gt; wrote:<u></u><u></u></p>
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<p class=3D"MsoNormal">Many thanks<u></u><u></u></p>
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<p class=3D"MsoNormal">On Thu, Aug 25, 2016 at 11:11 AM, Mollatt Ntini &lt;=
<a href=3D"mailto:mollatt@yoafrica.com" target=3D"_blank">mollatt@yoafrica.=
com</a>&gt; wrote:<u></u><u></u></p>
<p class=3D"MsoNormal">This has been done.<br>
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On 25/8/2016 10:09 AM, Kuziva Zimunya wrote:<u></u><u></u></p>
<p class=3D"MsoNormal">Dear YoAfrica Support<br>
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May you please create the following subdomain and point its A and www recor=
ds to ip address 41.190.37.42<br>
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Sub-domain: <a href=3D"http://masaisai.redpen.co.zw" target=3D"_blank">masa=
isai.redpen.co.zw</a> &lt;<a href=3D"http://masaisai.redpen.co.zw" target=
=3D"_blank">http://masaisai.redpen.co.zw</a>&gt;<br>
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Regards,<br>
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Kuziva<u></u><u></u></p>
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